Identity Theft Education and Prevention
If you receive a suspicious email, please IMMEDIATELY forward it to ScamAlerts@mymax.com and call: 334-215-4753 and alert a MAX Loss Prevention Specialist. We will never ask for your account information or personal information over email. Any such attempt should be treated as fraud and reported to MAX immediately so we may assist in protecting your account information. To help further protect yourself from internet fraud, never reply to any emails or pop-ups that request your account and/or personal information and be sure to use updated antivirus software. Thank you!
Scam Alerts:
June 11, 2008
MAX was notified of a text messaging scam that was sent to members and non-members. The text states that the recipient's account access has been blocked and he/she must call to unblock the account.
Below is the text message's contents:
"Dear MAX Credit Member.
We regret to inform you that we had to lock your bank access. Please call 670082 to restore your bank account"
June 5, 2008
MAX was notified of another email scam sent to both members and
non-members. The fraudulent email asks the recipient to participate in
a survey and states that the he/she will be rewarded $100 for
participating. Below is an example of the email contents:
"Subject: Last Warning Before Account Removal
Dear Customer,
CONGRATULATIONS!
You have been chosen by Max Federal Credit Union online department to
take part in our quick and easy reward survey. In return we will credit 100$ to your account - Just for your time!
Helping us better understand how our customers feel, benefits everyone.
With the information collected we can decide to direct a number of
changes to improve and expand our online services.
The information you provide us is all non-sensitive and anonymous - No
part of it is handed down to any third party groups.
It will be stored in our secure database for maximum of 3 days while we
process the results of this nationwide survey.
We kindly ask you to spare two minutes of your time in taking part with
this unique offer!
To continue please click the link below: Customer Satisfaction Survey]]
Copyright (C) 2008 MAX Federal Credit Union, click on the following link
to review or obtain a copy o four Privacy Policy Statement.
If you fail to provide the required information your account will be
automatically deleted from the MAX Federal Credit Union, Database
Note: We will be upgrading our yearly SSL EncryptedServer to prevent
fraudulent activity.
Reference ID: VMBXKIZBXCJMMSOOYYTLFUEPBTDETHFVBJRNUQ
THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL, PROTECTED BY
COPYRIGHT AND MAY BE LEGALLY PRIVILEGED.
If you are not the intended addressee or have received the e-mail in
error, any use of this e-mail or any copying, distribution or other
dissemination of it is strictly prohibited. No confidentiality or
privilege is waived or lost by any mistransmission. If you have received
this transmission in error, please notify the sender immediately and
then delete the e-mail and destroy all hard copies. E-mail cannot be
guaranteed to be secure, error free or free from viruses. MAX Credit
Union does not accept any liability whatsoever for any loss or damage
which may be caused as a result of the transmission of this message by
e-mail. If verification is required, please request a hard copy."
May 7, 2008
MAX was notified of another email scam sent to both members and non-members, prompting them to update their account information by calling a fraudulent phone number. Below is an example of the email contents:
"Subject: Last Warning Before Account Removal
Dear Michael Thornell,
MAX Community Credit Union temporarily suspended your account.
Reason: Billing failure.
We require you to complete an account update so we can unlock your account.
You must reactivate your account immediately, or you won't be able to use your cards
again.
To start the update process call us now on our service number : (615)-206-7414
Once you have completed the update, we will send you an email notifying
that your account is available again. After that you can access your account at
any time.
The information provided will be treated in confidence and stored in our secure database.
If you fail to provide information about your account you ll discover that your
account has been automatically deleted from MAXFCU database.
Copyright © MAX, Your Community Credit Union, All Rights Reserved"
April 30, 2008
MAX was notified that a fraudulent email was sent to both members and non-members asking them to participate in an online survey. Below is a copy of the email.
Invalid URL's associated with this attack are listed below:
<http://www.unorpnet.com.br/subpage/noticias/img_not
/mymax/index.php>
DO NOT Login to homebanking using these links!!!
Below is an example of the email contents:
"Dear, Max Federal Credit Union Customer,
CONGRATULATIONS !!!
You have been chosen by Max Federal Credit Union Online department to take part in our quick and easy 5 question survey.
In return we will credit $100 to your account - Just for your time!
Helping us better understand how our customers feel benefits everyone.
With the information collected we can decide to direct a number of changes to improve and expand our online service.
The information you provide us is all non-sensitive and anonymous - No part of it is handed down to any third party groups.
It will be stored in our secure database for maximum of 3 days while we process the results of this nationwide survey.
We kindly ask you to spare two minutes of your time in taking part with this unique offer!
Click here
Copyright 2008 Max Federal Credit Union"
March 13, 2008
MAX has been notified that fraudulent text messages are being received by members and non-members requesting they call to validate their online banking information. MAX will never send text messages asking you to validate any information regarding your MAX account. If you receive a text message please do not respond.
March 4, 2008
MAX has been notified on of a phishing scam targeting consumers in our area. Our security system is in the process of shutting this phishing attack down.
Invalid URL's associated with this attack are listed below:
http://www.conectiva.info/canais/cic/htdocs/index.html
DO NOT Login to homebanking using these links!!!
Below is an example of the email contents:
"Dear Member,
All MAX, Your Community Credit Union and Internet Banking will be closed on Saturday, March 8th and Monday, March 10th during the Memorial Day Holiday weekend for a scheduled computer upgrade. Your participation is required at this event! We need you to confirm your personal data with our existing database. To continue this application we kindly ask you to click here and update your MAX profile.
Our Member Call Center Representatives will be available on:
Saturday, March 8th 8:00 a.m. -9:00 a.m.
Sunday, March 9th 11:00 a.m. - 5:00 p.m.
(800) 776.6776 to assist you with your financial needs.
We apologize for any inconvenience this may cause you."
March 3, 2008
MAX has been notified of a phishing scam targeting consumers in our area. Our security system is in the process of shutting this phishing attack down.
Invalid URL's associated with this attack are listed below:
http://www.mymax.heavymag.com/secure
DO NOT Login to homebanking using these links!!!
Below is an example of the email contents:
"From: service@mymax.com
To: undisclosed-recipients
Sent: Monday, March 03, 2008 10:40 AM
Subject: 1 Alert from Max Credit Union
Dear Max Federal Credit Union Member,
Service : myMAX Online Branch
Status : SUSPENDED.
Restrictions: Withdraw/deposit attempts will be denied.
Reason : Third party access has been discovered.
===================================================
On 3rd March 2008 we noticed a succesful login attempt from
a foreign country. If you have been travelling and you have
accessed your account from different ISP(Internet Service Provider)
please excuse us for the inconvinience this may cause as we
work hard to ensure your security. If you haven't been travelling
you need to update your account immediately and change your email
Member #'s password.
===================================================
Solution: Update your account immediately.
Follow the link below, login to myMAX Online Branch, there you will
be provided with the steps needed to restore account access.
https://www.mymax.com/secure/?linkid=106981080543219
Regards,
MAX Credit Union Security Departament.
© 1997-2008. All rights reserved. MAX, Your Community Credit Union."
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