1. How do I sign up for eStatements? You may sign up in two ways: 1. When logged into your account inside the myMAX Online branch, select the eStatements link that is located in the black navigation bar towards the top of the page. 2. From the myMAX.com home page, select the eStatements drop down in the blue box at the left of the page, and choose Sign Up.

2. How do I view my eStatements? You may view your eStatements in one of two ways: 1. Inside the myMAX Online Branch, select the eStatements link, located in the black bar at the top of the page. You will be directed to your eStatements without having to enter your eStatement username and password. 2. From the myMAX.com home page, select the eStatement drop down box, located inside the blue box on the left side of the page.

3. What if I forgot my user name? If you are signed up for the myMAX Online Branch, you can view your eStatements without your eStatement username and password. Just log in to your myMAX Online Branch account and select the eStatements link located in the black bar towards the top of the page. If you are not signed up for the myMAX Online Branch, click the eStatement log-in link on the myMAX.com homepage, and then click the button under Forgot your user name . Your user name can be sent to you by email or displayed on the screen once you enter your Social Security number, date of birth, account number and e-mail address.

4. What if I forgot my password? If you are signed up for the myMAX Online Branch, you can view your eStatements without your eStatement username and password. Just log in to your myMAX Online Branch account and select the eStatements link located in the black bar towards the top of the page. If you are not signed up for the myMAX Online Branch, click the eStatement login link on the myMAX.com homepage, and then click the button under Forgot password. Upon correctly answering your security questions, you will be prompted to create a new password.

5. What if I forgot what email address I used?  If you forgot what email address you used and you are not signed up for for the myMAX Online Branch, call the myMAX Service Center at 334-260-2600 or 800-776-6776 to verify what email address you used to sign up for eStatemetns.  If you are signed up for the Online Branch, log in to your account and select the eStatements link.  Scroll to the bottom of the eStatments homepage and select the Change Registration Information link at the bottom of the page. Then select  the Click Here button next to the To Change Your Email Address option to verify your email address.

6. What if I need to enter a new email address? While logged into your eStatements, select the Change Registration Information link at the bottom of the page and then select the Click Here button next to the To Change Your Email Address option.

7. What if I forgot my user name and/or password, I no longer have access to or forgot the email address I entered when I signed-up, and I do not use the myMAX Online Branch? Call the myMAX Service Center at 334-260-2600 or 800-776-6776.

8. How soon can new members sign up for eStatements? New members who want to sign up for eStatements may do so the next business day after they open their first account(s) with MAX.

9. If I sign-up for eStatements in the middle or end of the month, will I receive an eStatement for the month when I sign up? Yes, unless the day you sign-up is on the 30th or 31st and those days fall late on a Friday afternoon or on a weekend. We will process eStatements on the last weekday of the month so our members receive them on time.

10. Will I continue to receive paper statements after I sign-up for eStatements? No. Once you sign up for eStatements, you will no longer receive paper statements. You may discontinue eStatements at any time. Then you will begin to receive paper statements the following month.

11. Am I automatically signed up for Bill Pay when I sign-up for eStatements? No. You must sign up for Bill Pay through the myMAX Online Branch.

12. Do I have to do anything to make sure my Bill Pay will be free? No. Once you have registered for eStatements and sign up for Bill Pay, we will automatically waive your Bill Pay fee.

13. What if I already have Bill Pay before I sign up for eStatements? We will automatically waive your Bill Pay fee the month after you sign-up for eStatements.

14. If I decide to stop receiving eStatements and want them to come through the mail again, will I have to pay for Bill Pay then? Yes. After you discontinue eStatements, we will automatically begin sending you paper statements for the following month, and we will begin applying the Bill Pay fee to your account.

15. If I have two membership accounts and sign up both for eStatements, can I get free Bill Pay on both membership accounts?Yes. Just sign each up for Bill Pay and it will be free for both.

16. How does account linking work? The eStatement sign-up pages will prompt you with the option to link additional accounts. Linking is only available for accounts with the same primary social security number. If the primary chooses to link the accounts, then both will receive eStatements.

17. What if I sign up and don't receive an eStatement? You must input a valid email address or you will not receive your eStatement. Also, some firewalls, pop-up blockers and other security software applications may block the receipt of your eStatement that is sent to your email address. If you do not receive it, please log on to the eStatement page and check your user registration information to make sure that the address you input was correct. At that time, you may view your eStatement just by clicking the link for that month. If your email address is correct in our system, and you still have not received your eStatement, please contact us for assistance.

18. How many months of eStatements are kept in MAX's eStatement system? Once you have been registered for eStatements for 12 months, you will have accumulated 12 monthly eStatements in our system. You may view them at any time. We recommend that you save them to your computer, a disk/cd, or print them out and keep them so that you will have a history of statements from as far back as you would like.

19. What days are included in the eStatement cycle? eStatements will show monthly account activity through the last week day of each month. Example: If April 30th falls on Saturday, then your April eStatement will show account activity for April 1st through April 29th. Your May statement will then show activity for April 30th through May 31st.

20. Will my paper statements be stored as eStatements? No. We began the eStatement program for members as of the first of December, 2004. Therefore, we will not have an electronic (eStatement) version of any statement prior to that date. If you would like a copy of an older statement, you will need to contact us to have one mailed to you.

21. If I un-enroll from eStatements, will I still be able to view my eStatement history online? Yes. If you discontinue your eStatements so that you begin receiving your statements by regular mail, the system stores your user name and password, so you may still log on to view your statement history for up to 12 months.

22. What if I try to sign-up for eStatements and the system tells me my information isn't correct? There may be two or more reasons:
1. Sometimes members input something other than their member number in the “account number” field. When you sign-up for eStatements and you are prompted to input your “account” number, this is referring to your 5 or 6 digit member number. Some of our long-time members have account numbers with as few as 2 or 3 digits. As long as you input that basic number, the system should recognize it. Note: Please do NOT use the 11-digit MICR number shown at the bottom of your checks. This is not your member number.

2. If you attempt to sign-up for eStatements and receive a message stating that your DOB doesn't match our system, it may be due to the differences between the primary and secondary account holder information. If you are the secondary holder on a joint account, your DOB and social will not match the system and, therefore, the primary account holder may need to sign-up. If you have used these hints and you still have trouble signing-on, you may contact us.

23. Why are eStatements sent in PDF format? Adobe Acrobat Reader PDF format ensures that each member will be able to view their statement in a consistent manner. Due to the many different possible monitor settings, eStatement data without PDF could wrap differently for each user, which is guaranteed to result in confusion when viewing the data. In order to ensure that the data lines up properly in columns under the appropriate headings, we use PDF as the delivery vehicle. HTML format would not provide the same level of consistency.

24. Why do we require 8 characters for user names and passwords? Eight-digit user names and passwords ensure a higher level of security of financial data. MAX continually strives to protect our members' financial information in every way possible.