myMAX Online Branch Enhanced Login Security
A free and simple way to protect yourself from online account fraud.
Your Online security has always been a top priority at MAX. We now require enrollment in our Enhanced Login Security system to help protect you from identity theft. It helps protect your MAX accounts when you access them through the myMAX Online Branch by preventing unauthorized access using stolen credentials on a non-enrolled computer.
Anyone who has not already enrolled will be prompted to do so, or given the option to postpone enrollment for up to 5 log-ins. At that time, access will be denied until you enroll.
How Enhanced Login Security works:
• You will first need to set up your forgotten password questions or “challenge questions”. Some of you have already done so. You may do so inside the Online Branch by clicking on User Options, then “Challenge Questions” at the bottom of the list.
• You will be prompted by the Online Branch to enroll in Enhanced Login Security. If you have already been prompted and declined, you may enroll by clicking on User Options and then “Enhanced Login Security”.
• As you enroll, a browser-based secure cookie with an individualized credential (ID) will be stored on the computer you are using through the web browser. It will function as a second factor in addition to your member number and password. Read Frequently Asked Questions about cookies and what to do if your cookie gets deleted. >
• You may enroll each computer on which you plan to access your MAX accounts. After you have enrolled the first computer, and attempt access from a second or third computer that has not been enrolled, you will be prompted to answer your challenge questions. Once you do so, you will then need to enroll by clicking on User Options and then “Enhanced Login Security”.
Once you enroll:
Once you enroll the computer(s) you normally use to access your MAX accounts using the myMAX Online Branch, your login from that point on will be no different than it was before you enrolled. Your protection will be invisible to you because the Online Branch will recognize your computer. You will input your member number and password, just like you did before you enrolled, and nothing more unless you delete your cookie or attempt to log-in from an unrecognized computer.
If you delete cookies from your computer, you will be prompted to answer the security questions to log in. Once you log in, you will need to go back through the steps to add the Enhanced Login Security back to your computer.
View Enhanced Login Security FAQ's >
Why does MAX use Enhanced Login Security? >
Thank you for choosing MAX, Your Community Credit Union!
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